Last updated: 12 July 2026
This Privacy Policy explains how FairBuildCost.co.uk (“we”, “us”, “our”) collects, uses and protects your personal information when you use this website. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
FairBuildCost.co.uk is owned and operated by DEH & P LTD, a company registered in England and Wales. For the purposes of data protection law, DEH & P LTD is the data controller responsible for your personal data.
Contact:
Email: dmytro@dehp.uk
Phone: 07888781043
Website: fairbuildcost.co.uk
What information we collect
We only collect information you choose to give us, plus limited technical data. Specifically:
Information you provide directly:
- Your name and email address, if you contact us through our contact form or subscribe to our newsletter
- Your phone number, if you choose to provide it
- Any details you include in a message to us
- Project information you enter into our cost calculator (such as postcode, property type and type of work), used to generate your estimate
Information collected automatically:
- Your IP address, browser type and device information
- Pages you visit and how you interact with the site
- Cookie data (see the Cookies section below)
We do not knowingly collect any special category data (such as health, ethnicity or political opinions), and we do not require you to create an account to use the calculator.
How we use your information
We use your personal data for the following purposes:
- To respond to your enquiries and provide the information you request
- To generate indicative cost estimates through our calculator
- To send you our newsletter, where you have subscribed
- Where you request a quote for energy work, to pass your enquiry to DEH & P LTD so they can contact you
- To maintain, secure and improve our website
- To comply with our legal obligations
Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent — for sending newsletters and setting non-essential cookies. You can withdraw consent at any time.
- Legitimate interests — to respond to enquiries, operate the calculator and improve our website, in a way you would reasonably expect and that does not override your rights.
- Legal obligation — where we are required to retain or disclose data by law.
Sharing your information
We do not sell your personal data. We share it only where necessary, with:
- DEH & P LTD — where you request a quote for energy-related work (heat pumps, solar, air conditioning, battery storage), so they can respond to you
- Service providers who process data on our behalf, including:
- Hostinger — website hosting
- Brevo — email delivery and newsletter management
- Make.com — automation of form and email workflows
- Google Analytics — website usage analytics
- Authorities or third parties — where required by law or to protect our legal rights
All processors are required to keep your data secure and to use it only for the purposes we specify.
Cookies and analytics
Our website uses cookies and similar technologies. Cookies are small text files stored on your device.
- Essential cookies keep the website functioning and secure. These do not require consent.
- Analytics cookies (such as Google Analytics / GA4) help us understand how visitors use the site so we can improve it. These are only set with your consent.
You can control or delete cookies through your browser settings, and you can withdraw consent to non-essential cookies at any time. Blocking some cookies may affect how the site works. For more detail, please see our Cookie Policy.
How long we keep your data
We keep personal data only as long as necessary for the purposes described above:
- Enquiry and contact form data — up to 24 months after your last contact
- Newsletter subscriptions — until you unsubscribe
- Analytics data — as per Google Analytics retention settings
- Data we are legally required to retain — for the period required by law
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (“right to erasure”)
- Restrict or object to our processing of your data
- Data portability
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us at dmytro@dehp.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk. We would appreciate the chance to address your concerns first, so please contact us before approaching the ICO.
Children’s privacy
This website is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, contact:
DEH & P LTD — dmytro@dehp.uk — 07888781043